Terms and Conditions

Dear Valued Client,

We value your trust in our interior design and contracting company. Our commitment is to provide you with a comprehensive range of services that go beyond just interior design. We understand the importance of coordinating and integrating various trades and services to ensure the seamless execution of your project. By working closely with you and synchronizing our efforts with tasks such as laying, stone laying, electrical, and plumbing work, we strive to deliver a project that meets and exceeds your expectations.

Your project holds great significance to us, and we acknowledge the emotional connection you have towards the design of your home. To achieve the best possible outcome, we are dedicated to carefully managing the timelines for design, manufacturing, and execution. Rushing through these phases may compromise the desired results. By giving each step attention it deserves, we can create a space that truly reflects your vision and surpasses your expectations.

We kindly request your careful review of the attached timeline sheet and your signature as an acknowledgement. Your cooperation and understanding are greatly appreciated as we work together to bring your dream interior to life. Thank you for entrusting us with this important project.

Warm regards,

Skyway

Commercials

1. The validity of the quote is limited to 10 days from the date of submission.
2. Quote includes design, transportation and installation.
3. Payment mode - Cheque, Demand Draft or Bank transfer only.
4. The final quote for the project may differ from the initial quote based on changes in the scope of work, designs, materials, finishes and actual site measurements obtained during masking.
5. The final quote may vary due to changes in our modular works influenced by electrical, plumbing, gas pipeline, false ceiling, and civil work adjustments based on site conditions.
6. Important Note: Clients must carefully manage the agreed-upon and signed-off timeline for their scope of work, including tasks such as false ceiling, floor polishing, tile laying, stone laying, electricals, core cutting, plumbing work, and any other civil works.
7. Colours and designs approved by the client during sign-off will be considered final. Any subsequent changes (design, materials/finishes, modifications, etc.) after sign-off will be treated as a new project and will incur additional charges.
8. Skyway will not be responsible for damages caused by third party vendors (from the client's side) during or after our installation. Any required replacements will incur charges & delay the project.
9.Payment intervals specified here are mandatory to initiate the respective project stages. Delays may affect project deliverables. Designing work will be started after the completion of Advance payment. We solicit 70% payment along with work order, 10% against structure work completion, 10% against shutter work completion and 10% after completion of work.
10.The commercials are subject to the non-occurrence of any force majeure events which may impact the delivery schedules negatively and result in delays

Warranty policy:

Materials	Warranty
Carcass & Cabinets (BWP, HDF, HDHMR)	5 years
Shutters – Birch Ply, BWP, HDHMR & HDF	5 years
Accessories, hardware, appliances, sink & faucet	Manufacturer’s warranty
LED strip lights & Sensor strip lights	Manufacturer’s warranty
Mirrors, glass & other fragile items	No warranty

1. In case of any manufacturing defect in any modular product, and if that product is in the warranty period, Skyway is required to repair or replace it as per the policies mentioned.
2. Skyway will replace any product that has bends exceeding 3mm in the panels.
3. If accessories, hardware, or appliances are purchased from an Original Equipment Manufacturer (OEM) and supplied to the Client, the warranty provided by the OEM will be applicable.
4. Clients are not advised to use any cleaning agents (acid and solvent based) or chemical sprays.
5. The mentioned warranty does not cover damage caused by accidents, misuse, neglect, abuse, or any form of intentional or unintentional damage.
6. Skyway is not responsible for damages to its products caused by leakage or damp wall issues.
7. Rusting of hardware and accessories is not covered under any warranty scheme

Materials	Boiling Water Testing Hours -Bond Quality
BWP Calibrated Ply & Birch Ply	72 Hours
BWR Calibrated Ply, MR Calibrated Ply, HDF & HDHMR	24 years

Delivery

1. The products will be shipped to the Client's specified shipping address.
2. Once the invoice has been issued, the delivery and billing addresses cannot be altered.
3. A delivery period of 45 - 60 working days will be given from the "client sign-off" date, provided the chosen products are from the inventory range of collections suggested by the designer and there have been no delays caused by the client's scope of work.
4. The delivery date is calculated from the date of the client sign-off, which includes the final design, hardware, accessories, handles, finishes/materials, and after-masking drawings.
5. Delivery date also depends on various other factors like –
− The date the client has made the Instalment, which reflects on our accounts.
− Delay in the ‘Site readiness checklist’ from the client’s side that is required for our installation.
− If chosen appliances, sinks, faucets, or other non-inventory items are unavailable due to manufacturer stock issues, clients must select alternative products from the available options.
6. Important note: In the unlikely event additional requirements or changes after client sign-off are taken into consideration by Skyway, the delivery date will be delayed accordingly.
7. In the event that the client has not completed their scope of work as per the agreed date and the dispatch has reached the site, Skyway will not be held responsible for the damages incurred at the site due to prolonged storage.
8. In the event that the Client does not accept the dispatch at the site within 15 days from the scheduled dispatch, the Client is liable to pay the storage charges.
9. All non-inventory items shall deem to increase the delivery time/date based on the lead time of procurement of the material.
10. Any damages occurring during transportation will be covered by Skyway, and replacements will be provided within the committed time frame.
11. The delivery schedules are subject to the non-occurrence of any force majeure events which may impact the delivery schedules negatively and result in delays.

The assured delivery time cannot be guaranteed in the following instances:

1. If Skyway is dependent on OEM’s replacements due to defects in the supplied hardware, accessories & appliances (like hob, chimney, etc).
2. If there are delays in the client's or builder's scope of work, such as countertop installation, dado work, hob/chimney supply and installation, electrical point shifting, or civil work.
3. If the client requests changes or additional requirements after the Client Sign-off.
4. If the client does not have full possession of the site or only has partial possession.
5. If other simultaneous work is being carried out by the client, such as painting, wallpaper installation, or flooring, within their scope.
6. If the client is residing on-site during the installation process.
7. If the client has restricted working hours different from the usual working time specified.
8. If other issues hinder the execution, such as power supply problems, lack of elevator service, site restrictions, or association related matters.

Unloading Services:

Installation Terms

1. Installation hours are from 9 am to 6 pm, Monday to Saturday, excluding national holidays.
2. Installation will commence only if the site is fully prepared according to the "Site Readiness Checklist."
3. If any civil alteration works such as false ceiling installation, electrical work, gas piping, wall demolition, or wall partitioning need to be carried out during our installation process, it may result in unavoidable hand marks and scratches, which could cause project delays. These works should be completed before the site handover.
4. To ensure a clean installation, we recommend that the client apply the final coat of paint after our interior works are completed to avoid any hand marks.
5. Coordinated tasks like laying the dado, installing countertops, and fixing sinks and faucets should be planned and executed on mutually agreed dates by both the client and Skyway to prevent any delays.
6. Skyway cannot be held responsible for any damages caused by other vendors at the site during or after our installation.
7. The installation schedules are subject to the non-occurrence of any force majeure events which may impact the delivery schedules negatively and result in delays

Cleaning & Project Handover:

Post-installation of our products, the following range of services will be carried out at the site:

1. Dusting and sweeping of all working areas.
2. Cleaning cabinet doors to eliminate pencil marks and dust.
3. Cleaning the interiors of all modular units.
4. Cleaning of soft furnishings. (If provided by Skyway)
5. Debris cleaning: Removal and disposal of construction-related wasted or debris,ensuring a clean and safe environment
6. We do not provide deep mechanized cleaning as part of our service package.

After-sales Service:

By default, our modular products consist of various moving parts that may require occasional adjustments and servicing.